SSI Earns Confirmit ACE Award in Customer Excellence
–Supports Orange in Attaining Unmatched CX Through European NPS Survey–
SHELTON, Conn., May 18, 2017 – SSI, the premier global provider of data solutions and technology for consumer and business-to-business survey research, has been awarded a 2017 Confirmit ACE (Achievement in Customer Excellence) Award in the Overall Business Impact category and was named Judges’ Choice Winner in the Innovation in Customer or Employee Engagement category. This distinct honor demonstrates SSI’s long-term commitment to customer service and partner support.
Established in 2005, Confirmit’s ACE Awards program honors a client’s outstanding work and meaningful contributions to the achievement of universal customer excellence. Receiving two Confirmit ACE Awards demonstrates SSI’s stand-out application of Voice of the Customer processes and its ongoing commitment to enhancing the customer experience, and driving business and cultural change. To be eligible for a 2017 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between Jan. 1 and Dec. 31, 2016. For more information on award criteria, visit www.confirmit.com/ace-awards.
SSI (Survey Sampling International) earned Confirmit ACE Awards based on its collaboration with Orange to rollout the Orange Customer Experience Tracker (CxTracker), a continuous survey with a monthly quota focused in seven European countries: France, Poland, Spain, Belgium, Slovakia, Romania and Moldova. Insights from this key performance indicator study have been used to support Orange’s CX Strategy around improving and measuring customers’ experience.
“SSI is proud to be a recipient of two 2017 Confirmit ACE awards,” said Sylvain Rouri, senior vice president, sales operations at SSI. “Our partnership with Orange is a great opportunity for SSI to combine our deep sampling and data collection expertise and questionnaire design to maximize the quality of data coming from consumers in Orange’s markets.”
“We’re delighted to honor SSI as a 2017 Confirmit ACE Award winner for its proven innovation and excellence in its Voice of the Customer program,” said Ken Ostreng, president and CEO of Confirmit. “The customer experience is a critical component of the business, and SSI continues to show its commitment to listening to its customers to better understand their needs, drive business change and deliver an exceptional experience.”
For more information about SSI’s B2B and B2C solutions, please visit surveysampling.com.
Celebrating 40 years in business, SSI is the premier global provider of data solutions and technology for consumer and business-to-business survey research. SSI reaches participants in 90+ sample countries via internet, telephone, mobile/wireless and mixed-access offerings.
SSI staff operates from 40 offices and remote staff in over 20 countries, offering sample, data collection, CATI, questionnaire design consultation, programming and hosting, online custom reporting and data processing. SSI's employees serve more than 3,500 customers worldwide.
Orange is one of the largest operators of mobile and internet services in Europe and Africa (present in 29 countries) and a global leader in corporate telecommunication services. With 265 million customers worldwide and 155,000 employees, Orange had revenue of nearly €41 billion in 2016 and €732 million invested in research and innovation.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee and market research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador and Tokyo.
Confirmit powers Global 5000 companies and market research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis and reporting. Customers include Aurora, British Airways, British Standards Institution, Copart, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications and Swisscom. Visit www.confirmit.com.
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Kannon Public Relations